If your order does not arrive after fifteen (15) days of the established time that appears when you place your order, we will refund your money.
The guarantee does not apply in the event that the delay is a consequence of the product being held at the Customs of the country where the order was placed for reasons beyond Shop Jom's control.
Your first purchase guarantee is Shop Jom. If you buy in our store you can rest assured, we want 100% satisfied customers. If there is a problem that Shop Jom is responsible for, we will refund 100% of the money.